Disclaimers, Terms of Use and Privacy

Common Disclaimers and Notices


Acceptance Of Terms Of Use

The City makes available for your use on this web site information and documents subject to the terms and conditions set forth in this document (the "Terms of Use"). By accessing this web site, you agree to the Terms of Use. The City reserves the right to change the Terms of Use at its sole discretion. Your use of the site will be subject to the most current version of the Terms of Use posted on the site at the time of such use. In addition, when using particular services or materials on this site, you are subject to any posted guidelines or rules applicable to such services or materials that contain terms and conditions in addition to those in the Terms of Use. All such guidelines or rules are hereby incorporated by reference into the Terms of Use. You may use this web site only if you agree to these terms:
  • You agree that you will not violate (or attempt to violate) the security of this web site by hacking, sending viruses, or any other similar malicious or careless conduct.
  • You agree that you will not utilize the communication methods found within the web site for the communication of any material that may reasonably be considered scurrilous or offensive. Offensive materials are defined as sexual content or images, slurs against race, religious or political beliefs, age, gender, sexual orientation, national origin or physical attributes.
  • You agree not to upload (or attempt to upload) content of any type to this web site. You acknowledge that you have no right to the intellectual property associated with this web site and that you have only a limited right to use this web site.
  • You acknowledge that the City does not warrant the accuracy or availability of this web site. You acknowledge that the City is not responsible for any loss, damage, or injury that you may have as a result of your use of this web site.
  • You agree to be bound by the laws applicable of thr City with respect to your use of the web site and you agree that any court proceedings relating to your use of said services will take place in the District Court of City of Chesapeake.
  • You agree to grant the City all intellectual property rights in the content of any e-mail that you send to the City.
  • If you do not AGREE to ALL of these terms, please exit this web site.

Browser Compatibility

While we strive to provide services that are compatible with the largest variety of Internet browsers, we find that by giving our customers new capabilities (e.g., mobile devices), supporting legacy browsers significantly increases the City's costs. Therefore, as browser vendors discontinue support or recommend upgrades, so shall our recommendations and support follow.

Please note that other browsers may be compatible, but not officially tested. Listed browser products do not imply endorsement of any specific product, preference or solution by the City of Chesapeake.


Legal Disclaimer

The City of Chesapeake, Virginia (the "City"), provides this web site (the "site") information and services "as is" without warranty of any kind, either expressed or implied. The City does not warrant the accuracy, authority, completeness, usefulness, timeliness, or fitness for a particular purpose of its information or services. The City, its officials and employees shall not be liable for any loss or injury caused in whole or part by its negligence, contingencies beyond its control, loss of data, errors or omissions in the web site information or services. Further, the City assumes no liability through use of such services, regardless of the cause of such or for any decision made, action taken, or action not taken by the user in reliance upon any maps or information provided herein.

The presence of external links to third party web sites should not be taken as an endorsement by the City of these sites or their content. The existence of these links should not be interpreted as City sanction, approval or authorization of the information on, or the information that is obtainable through these other sites. The City makes no guarantee or warranty, express or implied, concerning the content or accuracy of any material on any third party sites. Nor does the City ensure the protection of the privacy of any information provided to or from any such sites.

Non-confidential real estate assessment records are public information under Virginia law, and Internet display of non-confidential property information is specifically authorized by Virginia Code 58.1-3122.2. While the department of real estate has worked to ensure that the assessment data contained herein is accurate, the City assumes no liability for any errors, omissions, or inaccuracies in the information provided or for any reliance on any maps or data provided herein. Please consult City records for official information.

Internet Privacy Policy Statement

The City respects your privacy. The information below is intended to explain how the City may gather information on this web site and the technology the City uses to ensure that your information is private and secure. This privacy policy statement is intended to be in compliance with the Virginia Code Section 2.2-3803.

Please be aware that in certain circumstances, it is possible that personal information may be subject to disclosure pursuant to judicial or other subpoenas, court orders, or legal processes. We also may choose to establish or exercise our legal rights or defend against legal claims.

We may collect and possibly share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law.

Collecting Information

What information is collected?

The City may collect non-personal data like IP addresses, browser types, the date, time, referring pages (the last webpage visited before clicking on a link to the city's website), the number of visits, the pages on this web site to which you link during a visit.

Is any information collected automatically just by accessing this web site?

The information listed above is collected automatically when you access the City's web site.

This site does not automatically collect personal information about you.

Does this site request your browser to place a cookie on your computer?

Yes, if you choose to register and/or log on to any of the City's e-Gov Online Services. Registration may require entry of some personal information in order to create the account (typically the visitor's name, email address, and a password for account access). For certain services, such as online tax payment services, it may be necessary to provide credit card or other payment information which may be stored temporarily in encrypted form on secure servers but not with the city. All online credit card transactions are handled by third party Software as a Service (SaaS) providers. This privacy policy is intended to be in compliance with the Va. Code Section 2.2-3803.

These online applications do use cookies to pass session IDs from the server to the end user's PC. These session cookies collect no sensitive information and the data that is collected is not retained. The use of cookies is a standard practice among Internet websites and most Internet web browsers may be customized to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. However, as with many modern sites, some features may not function properly if you choose to disable the use of cookies.

How is the collected information used?

The City may periodically analyze the web site activity by tracking visitor movements through the site. Each computer on the Internet has an IP address. We use IP addresses to track the number of visits to the City's web site and to identify the most popular pages. The City uses the aggregated information from all visitors to measure server performance, analyze user traffic patterns, and improve the content of the city's website.

The City may track keywords used to search this Site to measure interest in specific topics, but that information is not linked to a specific visitor.

At some point you may wish to contact the City via email. The information that you provide in such an email message is used solely to fulfill your online request.

The City does not share, sell, or trade any information collected on this web site.

Providing External Links

The City provides some links on this web site that lead to resources outside the City's web site. When this web site provides an external link to a third party's site, you will see a small exit symbol (Leaving This Site) which indicates that you will leave the City's web site if you click on the link. The City is not responsible for the privacy practices of the sites to which we link. When a link on the City's web site directs you to a third party's site, the City encourages you to read that third party's privacy statement to learn of that party's privacy practices.

Ensuring Confidentiality

The City utilizes a system of hardware and software known as a "firewall" to regulate information that can enter and exit the City's web server(s). This ensures that only authorized access occurs and that information remains confidential.

What if you voluntarily provide personally identifiable information?

Such information is treated the same way as if it had arrived in a letter. For example, suppose you use the Restaurant Complaint Form to file a complaint about a restaurant in the City. That page asks you to enter personally identifiable information such as your name, address, and phone number. The information is received by the appropriate agency, in this case, the Health Department, and only shared with other City agencies that might need the information to resolve the issue. The City does not sell or market such information in any way, to anyone. The City will disclose such information to third parties only when required to do so by law.

"Software as a Service" (SAAS) Providers the City May Use

The following is a list of examples services that the City may use:

  • Google Analytics
  • Google Webmaster Tools
  • Google Translate
  • Google Calendar
  • Google Maps
  • Online Payment Providers
  • Bing Maps
  • Google Maps
  • @*
  • Pet finders???
  • *@ @*
  • Senior Navigator???
  • *@
  • Facebook
  • Twitter
  • Site Security Tools

The City does not publicly disclose it's procedures for the security of web assets. The City attempts to maintain industry best practices and monitors network traffic to identify unauthorized attempts access information or to otherwise cause damage to the website. The City will take all appropriate security measures to protect unauthorized access, alteration, or destruction of data. Including prosection to the full extent of the law of persons found breaking the law as it relates to computer security. Use of city online services is voluntary.

The City wants everyone to be able to access and understand the information within our website. The links below provide websites which provide language translation options, if required:

The City encourages the public to visit the City's website (http://www.cityofchesapeake.net) as the first place to look for information on City resources and services. The City is dedicated to facilitating easy access to web resources for all citizens. Computers with web access are available for public use in City Hall as well as all Chesapeake Public Libraries.

General Site Usage

What is "Accessibility"?

"Accessibility" means that all people, despite physical challenges and disabilities, can access web resources to find the information they need. Meeting this goal is a challenge. Technology to make "accessibility" a reality is constantly changing; both for the provider of the information as well as the person requesting the information. The City continues to work hard to improve how they deploys technology to better present data to the public. The following is a list of the commonly used resources the city uses for guidance.

Section 508 technical standards

While it is the City's goal to become fully "accessible" by all citizens, we may miss features. As we commit to continual improvement, we welcome citizen input.

Web Use Terms

It is recommended that persons wishing to link to the City's web site contact the Web Administrator for permission (http://www.cityofchesapeake.net). "Framing" the City web pages is NOT permitted. Permission is contingent upon pages within this web site being displayed in full in the browser window without any accompanying frame, design, branding, trademark, advertising or promotional material not originally displayed on the page within the City web site.

Unauthorized Access

Unauthorized attempts to modify any information stored on the City's server(s), to circumvent security features, or to utilize the City's server(s) for other than its intended purpose are prohibited and may result in criminal prosecution.

Statement Updates

All updates to this statement will be posted here. This was last updated January 2014.


We are committed to privacy and are actively involved in and support current industry initiatives to preserve individual privacy rights on the Internet. Protecting your privacy online is an evolving area, and the City's Web sites are constantly evolving to meet these demands.

If you have any comments or questions regarding our Privacy Statement, please feel free to contact us. While we cannot guarantee privacy perfection, we will address any issue to the best of our abilities as soon as possible.